Our policies and consent information

Thank you for reading through all of our policies before you begin your care at Chiro Connect:

Privacy Policy:

I understand that all information obtained through my consultations is confidential (Privacy Act NZ 2020).

We collect personal information from you, including information about your:

  • name

  • contact information

  • Medical Information

We collect your personal information in order to:

  • communicate with and provide best-outcome health care recommendations for our clients.

Besides our staff, we share this information with:

  • other health practitioners as required or requested in order to provide the most appropriate healthcare possible. This will always be done under discussion with verbal consent gained as required

  • ACC- as required- in order to lodge or follow up on ACC Injury Claims

We keep your information safe by encrypting patient data and only allowing certain staff to access it. For more information, click here and here.

You have the right to ask for a copy of any personal information we hold about you, and to ask for it to be corrected if you think it is wrong. If you’d like to ask for a copy of your information, or to have it corrected, please contact us at info@chiroconnect.co.nz, or 03) 443 2538.

I understand that non-identifiable information (information that cannot be sourced back to an individual) may be recorded in the interests of clinical data analysis/ research.

communications:

Chiro Connect uses email and SMS to send out appointment reminders, forms for appropriate appointments, as well as (irregular) newsletters, and other communications. I understand that I can unsubscribe at any stage.

Cancellation Policy:

In order to optimise your outcomes and promote the best scenario for your health progress, we recommend you follow our Treatment Plan Schedule. If you need to reschedule an appointment, we require 48hrs notice so we are able to serve the health of others in this time. This also allows you to avoid the fee for missed or late notice changes to your appointment. (Please note, this fee is the full value of your booked appointment).

Please ensure your details are current and up-to-date on our system in order to receive our text message and email reminders two days before your appointment. 

Our remote reception is available 24/7 for appointments and cancellations. 

Consent to Chiropractic Care:

Chiropractic Care provides functional, holistic, integrative healthcare that is safe and effective for your whole family - even kids and babies. Following our comprehensive history assessment, we will undertake a thorough full-body examination and neurological screening before consideration of treatment. As such, informed consent regarding chiropractic care is required. Please read the following: 

1. Chiropractic care is safe and effective, even for babies and children. Adverse events from chiropractic care tend to be minor - such as slight muscle or joint stiffness/soreness, or dizziness/lightheadedness. Serious adverse events - such as fracture, disc injury or stroke are so rare that they are difficult to assess accurately. Serious events may occur between 1 in 20,000 and 1 in several million. In fact, there is no more risk of stroke from seeing your chiropractor OR your medical practitioner for headache or neck-related pain. 

2. I also acknowledge that any additional potential risks (if any) insofar as my proposed care is concerned will be explained to me BEFORE treatment, and these (if any) will be noted in my treatment notes with verbal consent confirmed.

3. I will have the opportunity to discuss the proposed care with my Chiropractor, most likely on my SECOND visit. I also acknowledge that I will have the opportunity to ask questions about the nature, extent and purpose of the proposed chiropractic care and that I will be given sufficient time to make a decision to give verbal consent for the care to proceed. 

4. I acknowledge that I am aware of and understand the potential risks, or that these will be explained to me prior to any treatment. I appreciate that results are not guaranteed, especially if my care plan is not followed. 

5. I do not expect the practitioner to be able to anticipate all potential risks and complications associated with the proposed care. 

6. I hereby acknowledge my consent to the performance of examination, and the proposed chiropractic care by any registered chiropractor working for Chiro Connect. I understand that verbal consent will be confirmed, and that I can withdraw consent at anytime.